What a bunch of... What a load of ...

The Zune player gifted by the BIL, via the Microsoft Store with a discount, had the screen crack. This for no apparent reason.

Was fine in the night. Was cracked in the morning!!

No one dropped it, never even went near it.

The player is fine. I can press the play button and songs play. The screen below the top plastic (inside screeen) has cracked! There is a light 2mm x 2mm square and cracks radiating from it.




Note : when the player is off, you just see a normal screen. When you turn it on, you see the cracks light up as in the picture..

Now here is the rub..

1. The Zune warranty does not cover the screen.
2. Microsoft suggests I can go buy this screen at any electronics part store
3. By opening the Zune myself and trying to install this screen, I void all warranties!
4. This LCD thingy is not available at your local store! Plus iPOD/Zune type pod repair shops want 99$ for replacing this thing..

The player cost the BIL only 130 bucks.

I just cannot believe that they can get away with this!!

Internet search on "Zune screen replacement" throws out a ton of webpages where people are telling their sad stories on how they have a cracked screen overnight for no apparent reason and no easy way to address the problem..

Let this add to that count!


Note to BIL: You did your best...and yes, yes.. I know this is like looking a gift horse in the mouth.. But a gift horse which needs a few cavities filled and a couple of root canals done, has to be looked at in the mouth!


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